Refund policy
- Return & Cancel Policy
- 1. Please contact us within 7 days for return authorization before directly returning an item.
2. Japan Angler reserves the right to decline a return if the customer has not received pre-authorization from us to return the item(s).
3. All returned products must be in unused and brand new condition, no exceptions.
4. Pack the item(s) securely in the original or similar product packaging.
5. Mail the item(s) such as reel or lure by insured mail (EMS postal express mail service only) and for Fishing rod by UPS. Insure the item(s) for their full value (the amount on the invoice you paid for them). We are not responsible for items sent uninsured or by other delivery services. Mail the item(s) with full and proper pre-paid shipping postage.
6. All return item(s) must be shipped out from your location within 7 days after receiving return authorization.
7. Customer agrees to bear all shipping and insurance charges and risk of loss for the return product during shipment.
8. If any component of the returned product is missing, Japan ‘s Return Policy will be breached and Japan Angler may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing components(s).
9. We will refund (not including shipping) within 10 days of receiving the returned item(s).
10. We do not accept return for special requested order and reservation order item.
11. New Paypal Policy Update from Mar 2020. We are unable to refund paypal transaction fee for cancelling orders because of the customers personal preferences. The amount of paypal fee will be deducted when we refund the payment.
